IT Support Engineer

Job description

**IT Support Engineer** (1st & 2nd Line)| Hybrid (35% field-based, 65% home/office)Salary: £32,000-£38,000 per year

We are seeking a motivated and skilled IT Support Engineer to join our growing team at IT Solutions. This role involves providing high-quality IT support to our clients, working both remotely and on-site.

**Key Responsibilities:**- Deliver 1st and 2nd line support for client IT systems.- Administer and troubleshoot Microsoft 365 services (Exchange Online, SharePoint, Entra ID, Teams).- Configure and manage Windows operating systems.- Support small business networking, including managing SME grade routers, switches and Wi-Fi systems.- Conduct IT health checks and client site visits (within a 30-minute drive, with occasional longer trips).- Plan and assist with IT upgrades, migrations, and new implementations.

**Required Skills & Experience:**1. Expertise in Microsoft 365 admin centres (Exchange Online, SharePoint, Teams, Entra ID).2. Strong Windows OS knowledge (Windows 10/11, Server 2016+).3. Networking experience (SME grade routers, TCP/IP, DNS, DHCP, VPNs).4. Field support experience and a valid driving license.5. General IT troubleshooting and support experience, including remote tools.

**Desirable Skills:**- Knowledge of Intune or MDM solutions.- VoIP systems support.- Relevant certifications (CompTIA A+, Network+, Microsoft 365).- PowerShell scripting for Microsoft 365.

**What We Offer:**- Competitive salary (£32k-£38k DOE).- Company pension and up to 10% annual bonus (prorated).- Hybrid working environment.- Professional development opportunities, including certification support.- Mileage allowance or company vehicle for field visits.

**Join Us:**If you're a proactive, customer-focused IT professional looking for an exciting new challenge, we want to hear from you!

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**Apply today to be part of a supportive team who love tech.**

Job Type: Full-time

Pay: £32,000.00-£38,000.00 per year

Additional pay:

• Yearly bonus

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• IT support: 5 years (preferred)