Junior IT Technician

Junior IT Technician

Financial Services

London

Up to £45k

We are looking for talented and motivated IT Support Technician to join the expanding team. You will be supporting the current system, as well as assisting with implementing new strategy and software to improve the technology within the business. You will report directly to the Senior IT Technician. You will be working for an award winning financial services lender, based in London.

Duties will include working with Microsoft Azure and Office 365 as well as complying with the new cyber security strategy.

Key Responsibilities:

Ongoing IT Support

• Provide technical assistance with computer hardware and software.
• Network and Internet troubleshooting.
• Supporting employees with IT related issues.
• Supporting employees whilst remote working.
• Install, upgrade, support Windows 10/11, and Microsoft Office as well as other authorised desktop applications.
• Setting up equipment for new starters.
• Administer, Manage, Support Email Exchange.
• Install, upgrade, support, and troubleshoot for printers, mobiles, laptops and any other IT related systems.
• Adhere to the strict 15-minute SLA for minor IT issues, via ticketing system.
• Keeping records of all ongoing issues tickets.
• Regular maintenance and patching of infrastructure, endpoints as well as on servers.
• Managing Boardrooms for videoconferencing, TV, Mini PC, Polycom etc.
• Managing CCTV.
• Managing Internal Key fob system.
• Supporting any other technology related equipment as and when needed and always follow best practice.

Management of Back-Up Strategy

• Ensuring continuous backup is run for all aspects of the data used by the company. This includes, emails, file management, licenses, servers, website etc.
• Maintaining and managing website and domain names.
• Keeping a track of all domains, software licenses, servers are renewed accordingly.
• Managing multiple servers.
• Ensuring all websites are secured and compliant.
• All reports must be clear and understood by any non-technical manager/CEO.

Other IT Support

• Cyber Security.
• Ensure that any projects are compliant with third parties such as key stakeholders, insurance and GDPR.
• Following and adhering to cyber security policies.
• Ensuring the policies are updated and maintained on a monthly basis.

CRM Development

• Supporting the team to implement the CRM and ongoing support.
• Using a NAS server to archive and backup all files and emails.

Role Requirements:

Exposure to the below technologies will be required:

• Windows Server - 2012 Onwards.
• Microsoft Azure - maintenance, configuration, and monitoring.
• Microsoft Exchange.
• Microsoft Office 365 - maintenance and configuration.
• Windows OS 10, 11 and MacOS.
• iPhone Management.
• Active Directory and Azure AD.
• DNS, DHCP, Group Policy.
• Networking, switches, subnets, LAN, WAN, DNS.
• CRM, Database, MySQL.
• HTML, CSS, JavaScript, PHP.
• .net, XML, API.
• WordPress.
• cPanel, Linux Server.
• Microsoft Excel and Macros.
• Synology NAS.