Start: ASAPContract length: 10 MonthsRate: £200.00 per dayLocation: LondonIT TechnicianWe are seeking a highly skilled IT Technician to perform a range of complex technical work, coordinate small teams, and provide technical leadership. Candidates must haveSC clearance.
Accountabilities:
- Perform complex technical work activities to meet business and customer requirements.
- Provide technical leadership in your area of expertise.
- Collaborate with stakeholders and resolver teams.
- Perform problem determination and resolution support.
- Research problems and solutions, documenting findings.
- Communicate complex issues effectively.
- Manage incidents from First Level analysts and resolve them.
- Maintain technical knowledge and expertise, including Knowledge Base articles.
- Act as a role model, providing guidance on technical topics.
- Progress and close incidents on the incident management system.
Knowledge, Skills & Experience:
- Analytical and systematic approach to resolving complex problems.
- Use a broad range of information systems and technology functions.
- Ideally certified in relevant technologies.
- Ability to engage and influence on complex issues.
- Effective interpersonal, literacy, and numeracy skills.
- Ability to communicate technical information to non-technical users.
- Adapt quickly to dynamic team environments.
- Open to working in a 07:00 - 19:00 x 5 shift rotation.
- Out of hours 19:00 - 07:00 (optional).
- Must have SC clearance.
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