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The purpose of your role will be to assist services in delivering training on their line of business applications by carrying out training needs analysis, creating and documenting courses and delivering user training. Day to day responsibilities will include the design and expansion of a training and development programme based on the needs of the organisation; the identification of Training Needs Analysis; Authoring, Developing and Creating effective and bespoke training programmes for users; Producing training materials for in-house courses; Creating and delivering a range of training using classroom, online and blended learning; Amending and revising programmes as necessary, in order to adapt to changes occurring in the work environment and overall Training analysis and lessons learned reporting.
Must Have
- Demonstrable commercial experience of software training from initial needs assessment, through course creation and delivery in a variety of formats.
- Direct experience developing and delivering training sessions for Social Housing management systems (such as Aareon QL, MRI Enterprise/Orchard Housing, NEC/Northgate Housing, Capita One/OPENHousing, Civica Cx, MIS Active H, or similar)
- A broad understanding of an array of housing system modules
- UAT systems
- Good knowledge of data
Nice to Have
- Training certification such as TAP or similar.
As an individual you will be customer focused and have strong interpersonal skills that enable you to work with people at all levels of an organisation, motivate others and be able to influence views and attitudes where necessary. You will have excellent communication skills, both written and oral, with high level presentation abilities. You will be enthusiastic & positive, have strong team-working skills and a collaborative approach to learning, both face-to-face and remotely, initiative, innovative problem solving and multitasking ability.
If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. This role is hybrid with 2/3 days in the office in London and 2/3 days home based. This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, life assurance, health-care and benefits package with a generous holiday allowance. Interview slots are available, so please apply without delay.
Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
