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My client, a leader in the public sector, is seeking a DV CLEARED SERVICE DESIGNER to work from its London based offices.
The post holder will be required to do the following:
- Work with the Service Design Lead to direct design work for the Service Design Team within the Service Design & Transition Team
- Mentor and provide direction to the Service Designers and Junior Service Designers within the Service Design Team and the Service Acceptance Analyst within the Service Transition Team
- Line Management responsibilities for the Service Design Team
- Help set the direction so that the Service Design Team designs clear, simple and consistent Services but that achieve the value that Users desire
- Concisely document Design decisions and any associated risks
- Take an active role in the planning of future projects to ensure that Service Design & Transition is considered during the Demand phase
- Enable a consistent and productive dialogue between Users, Project Management, Service Delivery & Service Operations, at all levels
- Actively champion ITIL 4 and Agile methodologies including Continual Service Improvement
- Work collaboratively with the Service Transition Team to ensure Services are transitioned effectively
Experience
- Experience of designing Services to meet user needs
- Have a good understanding of Service Design methods and practice
- Experience of using data and user feedback to design and improve Services
- Experience of turning designs into functioning Services
- A design practitioner with knowledge of other linked disciplines such as user research, user experience & interaction design
- Experience of mentoring and guiding colleagues
- Experience of working within an agile environment
- Knowledge and experience of ITIL 4
- Knowledge and experience of Agile
- Knowledge and experience of Prince and/or other Project Methodologies/frameworks
- A good understanding of IT hardware layers and typical deployment models
- Have the ability to prioritize, execute tasks and make sound decisions in a busy pressured environment
- A high level of written and verbal communication skills
YOU MUST HOLD A CURRENT AND VALID DV SECURITY CLEARANCE TO BE CONSIDERED FOR THIS ROLE
