**Instructional Designer** (Contract)

Duration: 6 Months(Possibility for extension)

Location: London/Hybrid (2 days per week on site)

Rate: A highly competitive Umbrella Day Rate or Salary is available for suitable candidates

Role Profile

As an Instructional Designer reporting to the Service Management Education Lead, you will develop and deliver comprehensive educational materials that empower employees across the organisation. You will work collaboratively with various departments to ensure our Service Management processes are well-understood and effectively implemented.

Key Responsibilities:

Develop Educational Materials: Create engaging presentations, manuals, videos, and online modules that support the implementation of Service Management processes.
Facilitate Webinars and Courses: Conduct educational sessions tailored for employees at all levels, ensuring a thorough understanding of Service Management concepts, tools, and best practises.
Customise Educational Programmes: Tailor training programmes to meet the specific needs of different departments and job roles, fostering relevant learning experiences.
Provide Ongoing Support: Offer continuous support and guidance to staff as they adopt Service Management practises in their daily work routines.
Monitor Effectiveness: Evaluate the impact of educational programmes through assessments, feedback, and performance metrics, making adjustments to enhance learning outcomes.
Stay Updated on Trends: Keep abreast of the latest trends and best practises in Service Management to ensure our educational content remains current and relevant.
Collaborate with Stakeholders: Work closely with leaders, project managers, and process owners to align educational initiatives with organisational goals.
Promote Continuous Improvement: Encourage a culture of learning and improvement by inviting staff feedback and participation in training opportunities.

Skills & Experience:

Bachelor's degree in Information Technology, Computer Science, or a related field.
Proven experience in Service Management implementation and education, preferably in a large organisation.
Strong understanding of Service Management frameworks such as ITIL and SAFe, with practical application knowledge.
Excellent communication and presentation skills, capable of simplifying complex concepts for diverse audiences.
Ability to work independently and collaboratively in a fast-paced environment.
Strong analytical and problem-solving skills with meticulous attention to detail.
Proficiency in animation/video editing software (e.g., Final Cut Pro, Camtasia, Storyline 360).
Experience designing and implementing Guided Tours and Embedded Help within ServiceNow.
Familiarity with advanced ServiceNow modules like Governance, Risk and Compliance or HR Service Delivery.
Experience with the Servicenow platform, focusing on Now Assist, Virtual Agent, and generative AI.
Proficiency in Learning Management Systems and Learning Experience Platforms (e.g., Udemy Business).
Certification in IT Service Management (e.g., ITIL Foundation) is highly desirable.

Candidates will need to show evidence of the above in their CV in order to be considered.

If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team.

We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.