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- Lead requirements gathering through workshops, interviews, and data analysis, delivering clear and concise documentation.
- Analyse business needs, highlighting risks, dependencies, and assumptions, translating them into actionable solutions.
- Develop and document processes, risks, and controls for Claims Operations.
- Collaborate with cross-functional teams to prioritise requirements and deliver project milestones.
- Support IT testing processes, using best practice methodologies.
- Facilitate workshops and meetings with stakeholders to ensure alignment and progress.
- 5–10 years of Business Analysis experience in insurance or financial services, with strong expertise in Claims Operations.
- Proven ability to manage stakeholders at all levels and deliver complex IT and business change projects.
- Strong documentation skills, including business requirements, process flows, and testing plans.
- Familiarity with modelling techniques such as UML or user stories.
- Desirable experience in agile methodologies and working across geographies.
- Excellent communication and problem-solving skills, with the ability to build strong relationships.
