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Our client is a social housing provider that provides social housing across the West and South of London, currently they are recruiting for an experienced Rent Recover Officer on a Temporary basis.
The role is Temporary full-time role (36 hours pw) and offers flexible hybrid working (to be discussed with managers after completing initial 3 weeks in office). This is on a 6-8-week basis initially.
Day to day duties will include:
- Support a team of Rent Recovery Officers and Complex Rent Advisors to resolve payment collection issues
- Proactively manage income collection for all tenure types within a designated patch, maintaining the highest level of customer care
- Manage the rents call queue resolving customer telephone queries
- Use performance data, identifying opportunities to increase rental income and reduce arrears
- Proactively engage with customers using multiple channels, including home visits or in-person appointments, to identify additional support needs
- Negotiate and advise on effective, tailored payment solutions to sustain tenancies, prevent arrears escalating, and maximise rental income
- Prepare and issue rent arrears possession claims, application notices and witness statements, representing at court, progressing cases to enforcement action, undertaking appeals, and attending evictions
- Support customers with the completion of benefit claims (including Housing Benefit, Universal Credit and Discretionary Housing Payments) or signpost to other support
- Maintain effective working relationships with external agencies and stakeholders including Local Authorities, Department for Work and Pensions, and HMCTS, making referrals
- Recommend cases for referral to debt collection agencies, carry out tracing activity and propose accounts for write-off in line with policies and procedures
The candidate must have experience representing in court.
