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This is an excellent opportunity to become part of an in-house pensions team, delivering a comprehensive benefits administration service with minimal supervision. The role involves proactive support to Administration Managers in planning and organizing work to adhere to set deadlines and service standards. It also includes close collaboration with Technicians and Trainee Technicians, identifying and addressing training requirements to ensure the team operates efficiently.
Work from home 2 days a week/3 days in their London office
About the role
- Proactively assisting and supporting the Administration Manager, Assistant Administration Managers, other Senior Technicians, Technicians and Trainees in all matters relating to service delivery.
- Undertaking system testing including calculation, letter and process testing.
- Providing information for management reports including, accurate and timely completion of timesheets, information regarding work allocation and volume, identifying and escalating risks to the business and any other information as may be required.
- Investigating, taking responsibility for, and completing complex casework as required, liaising with the Technical team as appropriate.
- Assisting the Payroll team in resolution of queries and supporting other teams within the business when required.
- Running pension increase routines or other annual tasks as required.
- Identifying and discussing performance, capability and conduct issues with the Assistant Administration Managers for resolution, and training Technicians and Trainees, or any other employee, in any working area where skills and knowledge are lacking, adopting a policy of continuous improvement as an individual and within the team.
- Checking casework in accordance with client service agreements and deadlines and providing support in the processing of all benefits calculations, caseworks and team activities, and resolve identified queries.
About you
- PMI (part-qualified) or equivalent qualification or equivalent experience.
- At least 5 years ’relevant pension administration experience.
- Detailed understanding of relevant legislation, regulations, and of The Pension Regulator and implications of non-compliance.
- Detailed knowledge and understanding of DB and DC pension administration calculations, processes and systems.
- Analytical and problem-solving skills and the ability to identify errors.Other desirable knowledge/experience:
- Supervision and managing the activities of others including coaching, mentoring and managing performance.
- Extensive understanding of pension platforms.
- Experience of testing and resolving system issues.
Please quote reference 81168.
