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We are recruiting for our client, two project coordinators. The company is based in West London and our client is potentiality looking for one senior and one junior candidate, salary to be discussed for the junior role.
Purpose of the role is to maintain Customer Service Import & Export, ensuring operational excellence, high productivity and customer satisfaction.
Duties:
- Dealing with multimodal transport operations(Road, sea, air, import, export, warehousing, out of gauge cargo
- Order acceptance
- Operations consulting, planning & scheduling
- Ad hocquotaion to customers
- Urgent deliveries controlling, reporting
- Follow-up on cargo customs clearance and timely delivery
- File opening
- Pick-up arrangement
- Booking
- Booking of direct/back to back shipments with carrier
- Exception management
- Customer Inquiries
- Call forward
- Operational Job Costing
- Arrival notification to customer
- Coordination of transit shipments activities
- Receiving of customer’s instructions
- Cooperation with customs subcontractor and control on its activities
- LINK maintenance
- Provide Track & Trace info
- Irregularity management/handling within his/her responsibility
- Assure Temporary import / export files controlling / letters submitting.
- Maintain area standard operational processes
- Ensure customer retention and customer satisfaction
- Provide forwarding / logistic support to sales
- Provide performance on operational excellence and initiate corrective measures
- Assure operational excellence within his/her responsibility
- Assure the correct and full use of operation enabling applications
Requirements & Skills
Functional requirements
know-how (air / logistics / SCM) preferably in Projects - Oil&Gas, mining, energy sectors.
Toolbox and product know how
Understanding of strategy and products
Personality traits
Communication & Interpersonal skills
Customer minded
Educational background & work experience
Preferable Operational industry experience
Preferably international working experience
Language skills: Fluent in English
