Resident Liaison Officer

Resident Liaison Officer (RLO) - Exciting Externals Programme - Greenwich - Competitive Rate - Temp to Perm - Immediate Start!

Are you a dynamic and empathetic individual with a passion for community engagement Do you excel at building relationships and providing exceptional resident support We're seeking a proactive Resident Liaison Officer (RLO) to join our team in Greenwich and be a crucial part of our impactful external works programme!

This is an exceptional temp to perm opportunity to make a tangible difference in the lives of residents in Greenwich. You'll be the vital link between our residents and the project team, ensuring clear communication and a positive experience throughout the external improvements. Immediate start available for the right candidate!

Your Key Responsibilities:

• Resident Advocate: Act as the primary point of contact for residents, providing support and clear communication throughout the project.
• Proactive Communication: Deliver timely and accurate information about the external works, schedules, and potential impacts.
• Problem Solver: Address resident queries and concerns promptly and professionally, ensuring resident satisfaction.
• Relationship Builder: Conduct pre-works visits and build rapport with residents.
• Appointment Coordinator: Schedule and coordinate resident appointments with contractors.
• Vulnerable Resident Support: Provide tailored assistance to residents with specific needs.
• Detailed Record Keeping: Maintain accurate records of resident interactions and feedback.
• Collaborative Liaison: Liaise with contractors, site managers, and stakeholders to ensure smooth project delivery.
• Community Engagement: Conduct resident meetings as needed to provide updates and gather feedback.

What You'll Bring:

• Exceptional Communication: Excellent verbal and written communication skills.
• Customer Service Excellence: Proven ability to provide outstanding customer service.
• Relationship Building: Ability to quickly build rapport and trust with diverse residents.
• Organisational Skills: Strong time management and organisational skills.
• Teamwork and Independence: Ability to work effectively both independently and as part of a team.
• Driving Licence: Beneficial, but not essential.
• Relevant Experience: Experience in customer service, community engagement, or social housing is highly desirable.

What We Offer:

• Competitive Hourly Rate: Based on experience.
• Temp to Perm Opportunity: Potential for a permanent role.
• Immediate Start: Get to work right away!
• Meaningful Impact: Make a real difference in the lives of residents.
• Valuable Experience: Gain valuable experience in the social housing sector.
• Supportive Team: Join a collaborative and supportive team environment.

Don't miss this temp to perm opportunity! Apply Now!

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