Consultant - Managed Services

My client is looking for a consultant to join their managed services team. The role requires deep product knowledge and expertise, with excellent internal and customer-facing communication skills. Working in a small but growing team, you will be responsible for a variety of tasks including system administration, configuration, general troubleshooting and knowledge transfer for our Managed Service customers.

Benefits:

• 25 days standard holiday with increase on year's of service.
• Auto enrolment to pension
• Life insurance
• Death in Service insurance
• Private medical insurance
• Fully remote working
• 2 weeks Work from anywhere policy
• Full company events

Responsibilities & Duties:

• General administration of internal product offerings.
• Review, investigate and resolve client MSO (Managed Service Offering) requests related to product offerings.
• To understand end-to-end business processes and define new and improved practices where appropriate.
• Learn to identify issues and appropriately escalate requests as necessary to senior colleagues and other internal teams.
• Ensure customer questions and challenges are effectively answered, taking ownership of issues to conclusion.
• Assist clients in the development of Standard Reports \ PPT Reports and Dashboards.
• Requirements gathering for customisations and be able to document solid solutions working with the customer. You will be required to effectively communicate changes to the internal development \ integration teams for customisation work to be carried out. e.g. measures, custom reports
• Review and respond to MSO Requests providing well thought out and through researched solutions, seeking guidance and advice from more senior team members as necessary.
• Be able to translate business requests into functional working practices.
• Manage and maintain appropriate documentation as business operations change, keeping a thorough track of system changes and impacts.
• Communicate to clients at all levels with clear guidance on operation and system solutions.
• Provide knowledge transfer on any new system changes and organise communications out to the client base of such changes.
• Continuous improvement of processes for customer systems.
• Other duties as assigned

Minimum Qualifications:

• A minimum of 1 years application support experience, preferably via a ticketing system, email, or telephone/web meeting.
• Experience in implementing, configuring and administering Enterprise software solutions.
• Proficient with Windows Operating systems and MS Office. In particular MS Outlook, MS Word and MS Excel.
• Basic understanding of databases including SQL query language.
• Experience in Project Management and MS Project.
• Power Bi skills (desirable but not essential).

Competencies:

• Skilled communicator, both written and verbal.
• Problem solving and solution facilitation.
• Confidence to seek support of peers and management as required.
• Highly organised with proven time management and prioritisation skills.
• Self-motivated and capable of working in a geographically distributed team.
• Ability to quickly build rapport and good working relationships with clients.
• Attention to detail.
• Integrity
• Ability and willingness to learn new concepts and technologies quickly and proactively.
• Pride, passion and commitment.