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Senior ITSM Analyst - Insurance
We are currently recruiting for a Senior ITSM Analyst to join one of our Insurance Clients on a 12 month contract.
This role is Inside IR35 and Hybrid Working with 2 days in London
Key Responsibilities
- Work with ITSM control owners and Tech Risk Governance ensuring ITSM controls are designed and operating effectively, and areas for improvements are escalated and remediated timely.
- Provide appropriate service and ITSM process reporting to achieve targets
- Develop quality, exec-ready management information, presentations, proposals, and reports.
- Build and maintain relationships with colleagues and run education sessions ('Lunch & Learns') to champion service excellence and ITSM strategy and governance
- Oversee and evolve Change Management Practices as well as Chairing the Local CAB meetings.
- Oversee Major and High Priority Incident Management
- Take ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
- Ensure appropriate risk and impact assessments are embedded and performed in Change Management
- Support IT audit requirements, as well as Risk Governance reporting via KRIs.
- Actively manage risks and issues in the ITSM area, developing mitigation plans/actions, remediation planning sessions
Experience
- Experienced Service Management professional with at least 10 years of relevant experience
- Experience working in financial services environment or Insurance
- ITIL qualifications - preferably ITIL intermediate
- Practical experience of working in an Agile team
If this role is of interest or you would like to learn more, please apply now!
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
