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Library Assistant
Contract: Until 28th November 2025
Salary: £16.53 per hour
Location: E20 - Near Stratford or Puddling Mill Lane
Hours: Monday - Friday (8:40am - 5pm)
Responsibilities:
The role focuses on delivering exceptional customer service and clerical support for library resources, facilities, and outreach, including technology, social media, and estate maintenance. The post holder will provide first-line and administrative support within the library team, managing learning spaces and ensuring high standards of service.
Customer Service and Enquiries
- Respond promptly and professionally to customer enquiries at the Library help point, via LibChat (live chat service), or while within the library
- Assist customers with library services such as borrowing, membership, and online resources, referring complex queries to the Deputy Library Manager.
- Support loan services, including processing Click & Collect, Stores, and Inter-library loan materials, which may involve moving book trolleys and lifting heavy items.
- Checking reading lists and assisting with adding lists to the ReadingLists
- After training, address basic IT and student support enquiries, escalating more complex issues as needed.
- Share user feedback and suggestions with relevant teams to drive continuous service improvement.
- Conduct orientation tours for new library customers.
- Assist in maintaining and troubleshooting technology, including self-service equipment, multi-functional devices (printing/copying), laptop loans, Wi-Fi, and Desktop PCs.
- Ensure library spaces are clean, well-maintained, and issues are recorded and resolved efficiently with minimal disruption to customers.
- Support Health and Safety inspections and monitoring.
- Uphold Library Regulations and ensure compliance.
Important Notice: Noble Recruiting Limited, based in Billericay, Essex, is an equal opportunities employer. With over 17 years of industry experience, we specialise in both permanent recruitment and the provision of temporary workers. By submitting your application, you consent to the processing of your personal data by Noble Recruiting Limited. For further details on how we manage applicant data, please refer to our Privacy Policy available on our website.
Application Status: Due to the high volume of applications received, we regret that if you do not hear from us within 14 days, your application has not been successful on this occasion.
