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Senior Allocator/Fulfilment/Logistics Executive - fashion brand
We are recruiting for an experienced Allocator/Fulfilment/Logistics Executive for a very well-established premium fashion brand.
The ideal candidate will have strong attention to detail, a proactive approach, and a customer-centric mindset, ensuring our products reach customers accurately and on time, while upholding our brand standards.
Key Responsibilities
Order Processing & Fulfilment
- Accurately process and fulfil customer orders using our order management system.
- Ensure all orders are picked, packed, and shipped within the specified timeframes. (using a distribution carrier)
- Coordinate with the carrier to prioritize and organize daily shipments.
Shipping & Logistics Coordination
- Liaise with shipping carriers to arrange timely pickups and manage shipping schedules.
- Track shipments to resolve delivery issues and proactively communicate delays or changes.
- Handle international shipments, including documentation for customs when required.
Returns & Exchanges
- Process returns and exchanges in a timely manner, adhering to brand policies.
- Inspect returned items for quality and restock inventory as appropriate.
- Communicate with customers to resolve return-related queries.
Data Entry & Reporting
- Update internal systems with order, inventory, and shipment data accurately.
- Generate reports on order status, inventory levels, and shipping metrics for management.
Continuous Improvement
- Identify opportunities for operational improvement to enhance efficiency.
- Participate in team meetings to contribute ideas for process refinement and improved customer satisfaction.
About you:
- 1-3 years of experience in logistics, fulfilment, logistics, allocator, warehousing, or a similar role within a retail or fashion environment.
- Strong organizational skills with attention to detail and accuracy.
- Ability to multitask and work in a fast-paced environment.
- Familiarity with shipping carriers and their systems (UPS, FedEx, DHL, etc.).
- Proficiency in MS Office, especially Excel, for reporting and data tracking.
The office is based in Central London but had hybrid working - going into the office once every 2 weeks.
