Facilities Management Assistant

Facilities Management Assistant

£28K to £30K plus 10% discretionary bonus.

Elephant & Castle

Permanent

I am currently recruiting for a Facilities Management Assistant to come on board and join this fantastic private rented accommodation franchise. You will support facilities management within a mixed estate of residential rental developments with various communal spaces that include that include a sky lounge and gym. You will be responsible for supporting effective coordination of the building's compliance obligations (particularly in relation to fire and Health & Safety checks), planned preventative and reactive maintenance and liaison with residents for general maintenance requests. This is a customer facing onsite role, providing an excellent quality and high value residential environment for a wide mix of residents, occupiers, and visitors.

Other duties will include:

• Work with the General Manager and Facilities team to ensure compliance with current Fire, Health & Safety regulations across sites.
• Assisting with the facilities management software platform, QUOODA, updating and managing live tasks and actions with the aim to successfully close down tasks.
• Overseeing the CRM system, Hubspot and managing, updating and closing down live reactive maintenance tasks.
• Raising purchase orders with the ability to efficiently track each PO using a live system. Assisting with the planning of End of Tenancy tasks that will need to be carried out in the apartments.
• Managing the Repairs Inbox, responding to live enquiries and assisting with general communication to residents.
• Assisting with Planned Preventative Maintenance, following up on the receipt of necessary certificates.
• Assisting with overseeing contractors and ensuring their work is completed within the agreed SLAs.
• Supporting the team with arranging call outs where needed.
• Play a proactive and supportive role within the team to improve maintenance procedures.
• Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs.
• Be the first port of call for resident complaints to ensure speedy and efficient resolution.

This is a busy and hands on role. To be considered for this role you must possess:

• Previous experience with coordinating third party providers' maintenance and/or Health & Safety services
• Sound knowledge of H&S requirements for a residential building including contractor risk assessments, method statements, compliance checks etc.
• Proven track record of strong delivery against compliance targets.
• Excellent customer relationship skills and attention to detail.
• Clear and effective communication skills, verbally and in writing.
• Excellent organisation and time management skills.
• Intermediate IT skills including Microsoft Office.
• Strong team player with a willingness to support others.
• A positive, ‘can-do' attitude with a desire to achieve outstanding results.
• Ability to work independently.

Please note, you may need to work Saturdays and public holidays in line with the rota.

If you would like to know more about this role and fab organisation, please apply now.

Ritz Rec (Emp Agy)