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Resident Services Assistant - Rehearsal Rooms

Savills Management Resources
Posted 12 hours ago, valid for 24 days
Location

London, Greater London EC2V7NQ, England

Salary

£30,000 - £36,000 per annum

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Contract type

Full Time

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Sonic Summary

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  • The role involves providing onsite lettings management services for a residential development of 173 apartments in North Acton.
  • Candidates should have strong customer service skills and experience in conducting property viewings, with a positive and organized approach.
  • The position requires a minimum of 1-2 years of relevant experience in lettings administration or property management.
  • The salary for this role is £30,000, with the potential for an additional discretionary bonus of up to 10%.
  • Working hours are typically Monday to Friday from 9am to 6pm, with flexibility required across 5 out of 7 days.

Purpose of the Role

To provide onsite lettings management services to an exciting residential development comprising 173 apartments in a large scale regeneration scheme in North Acton. To deal with all aspects of lettings administration, lettings compliance and marketing. To be the first point of contact from enquiry stage, viewing the property through to resident move in. To ensure a high level of customer service is provided to residents at all times.

Key Responsibilities

  • Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
  • Responding to rental enquiries, booking in and conducting viewings and agreeing offers
  • Aiming to achieve 97% and above occupancy
  • Completing all applicant vetting in line with Savills procedures
  • Uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers
  • Processing offers and completing all tenancy documentation
  • Providing weekly statistics on enquiries and producing market analysis on rents
  • Negotiating renewal tenancy terms and processing the relevant documentation
  • Provide first class customer service to residents
  • Organising and running tenant services via third parties and in house
  • Ensuring up to date resident communication via various channels including social media
  • Seeking special offers and discounts for residents from local businesses
  • Creating a community feel through communication, events and innovations
  • To act as first point of call for residents to report maintenance issues
  • Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
  • Carrying out regular inspections of communal areas and apartments
  • Organising minor works between tenancies to maintain first class presentation of apartments
  • Completing check in and check out reports; determining deposit returns
  • Work alongside the RSM to ensure H&S statutory requirements are met across the development

In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time

Skills, Knowledge and Experience

  • Strong customer service ethic / background
  • Positive, can do attitude
  • Common sense approach
  • Ability to think on their feet and make considered decisions
  • Outgoing, warm and friendly personality
  • Organised, meticulous, tenacious
  • Excellent written and spoken etiquette
  • IT literate and Social media savvy
  • Experience in undertaking viewings would be an advantage

Working Hours - Usually Monday – Friday 9am – 6pm (5 over 7 days)

Salary - £30,000 (Up to 10% discretionary bonus)

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Please see our Benefits Booklet for more information.

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By applying, a Reed account will be created for you. Reed's Terms & Conditions and Privacy policy will apply.