Lettings/property management assistant

Lettings and Property Management Assistant

Job location: Hybridrole(flexible with location)

Job description:40+hoursperweek(some weekend on-callr equirements when necessary)

We are seeking a proactive and dedicated Lettings and Property Management Assistant to join our dynamic team. The successful candidate will support the Head of Lettings in managing a portfolio of high-end rental properties, ensuring seamless tenant experiences, and assisting with administrative and operational tasks. This role demands initiative, exceptional organisational skills, and the ability to thrive in a high-pressure, confidential environment while collaborating effectively within the team.

Oversee the tenancy progression process,including reviewing agreements and advocating for the tenant. Oversee the tenant move-in process, ensuring all logistics are handled smoothly and professionally.

Address tenant issues promptly, coordinating repairs and maintenance to ensure properties are maintained to the highest standards.

Manage end-of-tenancy procedures, including the return of security deposits and preparing properties for new tenants.

As well as supporting the Head of Lettings you will also assist the Lettings Director with daily administrative tasks,including uploading new-property links,videos,and photos to the CRM and clients portfolio.

Ensure all tenant and property information is accurately recorded and maintained within the company’s IT systems.

Liaise with landlords and clients to ensure effective communication and timely resolution of issues. Maintain confidentiality and discretion when handling sensitive client and property information.

Foster a collaborative team spirit while working independently to meet deadlines in a fast-paced environment.

Proven experience in property management or lettings.

A good understanding of the regulations relating to property lettings is essential. Strong organisational and multitasking abilities.

Ability to work autonomously and solve problems with minimal supervision.

Excellent communication skills and the ability to build strong relationships with clients and colleagues. Experience with CRM systems and property management software is an advantage.

High level of discretion and professionalism, particularly when working with exclusive clientèle. A team player who thrives in a high-pressure environment.

Benefits:

Competitive salary and performance-team-related bonus. Opportunities for professional growth and development. Supportive and collaborative team culture.