Engineering Manager

Engineering Manager, West London

Job Purpose

The Engineering Manager will lead and manage the Engineering team, responsible for the company’s radio and wireless network infrastructure as well as its project delivery throughout the UK.

The Engineering Manager will need to create a dynamic project team that can execute the successful delivery of major projects across the UK whilst meeting the ever-changing needs of technology and customer requirements.

The Engineering Manager will be responsible for supporting key activities within the business both internally and externally, including: bid support, commercial support, design, installation & commissioning, training, and maintenance regime support services.

The duties of the Engineering Manager will include duties such as:

• Leadership and management of the engineering team
• Design and implementation of wireless telecommunications systems
• Network planning, prediction and optimization
• System cost estimation and business case input
• Creation, review and signoff of bid documents (BAS, Quotes, etc)
• Pre-sales engineering support
• Installation of equipment and services
• Commissioning and integration of systems
• Delivering Projects to time & to budget

The technology scope is predominately radio based including indoor coverage solutions, with additional/ expanding services including: Cellular, Wi-Fi, unified comms, IP networks, other wireless and M2M related technologies.

Key Responsibilities

• Create a new improved dynamic Engineering team; one that makes a noticeable impact across the business.
• Lead the Engineering team including setting roles and responsibilities, educating, training, and holding all staff accountable for their individual performance.
• Identify resource needs against projects, assign individual responsibilities and maintain the engineering schedule of activity.
• Ensure that priorities are set, especially in setting the customer expectation and meeting agreed deadlines.
• Manage the day-to-day issues associated with engineering delivery, resolving and/or escalating issues/non-conformance in a timely manner.
• Establish & maintain excellent working relationships with internal departments including sales & account management, finance, project management, maintenance and customer service.
• Represent the company in a professional manner at all times, both externally and internally and support the adoption of the company corporate culture. Providing technical assistance and product education to the Sales and Account Management teams
• Provide technical input to pre qualifications, proposals, quotations and tenders using approved processes, including solution design, cost and time estimates, work schedule programming and customer facing documentation.
• Delivering technical presentations and demonstrations to customers.
• Create Functional Design Specifications (FDS) for infill, expansion and technology upgrade where required.
• Provide support to the Engineering team in site works for the survey, installation, commissioning and upgrade of customer infrastructure radio systems.
• Performance of Factory Acceptance Testing (FAT) and Site Acceptance Training (SAT).
• Deliver customer training, either personally or via the Engineering team.
• Provide project drawings and technical documentation to support the internal and external delivery of projects.

Key Qualifications and Experience

• Excellent radio, indoor coverage, cellular, Wi-Fi, IP network, unified comms technical and industry knowledge.
• Must have at least 5 years experience in managing engineering teams, working in technically challenging projects with a successful track record of delivering against demanding customer requirements.
• Experience and detailed knowledge of the deployment of private mobile radio solutions including Tetra, DMR, MTP1327, analogue
• Knowledge of TCP/IP routing
• Knowledge of GSM, VoIP, fixed line comms and wireless solutions
• Knowledge of programming radio templates e.g. Motorola / Simoco / Hytera / Tait