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Purpose of the Role
Based on the Hyde Park Estate, the Estate Manager will be required to manage āThe Water Gardensā Residential Development. The primary duties of the role are to oversee all operational matters, ranging from service charge management to health & safety compliance, in addition to ensuring exceptional customer service throughout.
Key Responsibilities
Overview
The Estate Manager is ultimately responsible for the management, maintenance, and compliance of the property. This includes, but is not limited to, the following duties:
- Ensure the entire property/development, including the underground car park and a service road that runs under the Water Gardens, is maintained and compliant with health and safety standards, statutory and non-statutory regulations.
- Maintain a welcoming and professional atmosphere throughout these relevant properties, providing assistance to residents, guests, and the public, while ensuring duties to the residents as a whole are prioritised.
- To maintain a high level of professionalism and continually deliver service to exceed client satisfaction levels
- Carry out any additional duties as directed by your Line Manager.
Maintenance & Repairs
- Log and report any incidence of disrepair by using the appropriate procedure/tool at your disposal. This should include all building defects, plumbing, heating, and lighting in the common parts. Where such defects are considered an emergency, they should be reported immediately and follow the emergency procedures as approved.
- Raising job orders related to reactive works on the relevant systems.
- Responsible for the cleanliness and comfort of the reception area and common parts at all times.
- Obtaining Client instructions on works that go over a certain cost threshold
Insurance Claims
- Manage insurance claims relating to escape of water, including notifying building insurers and liaising with the insurance administrator to ensure claims are processed and resolved promptly, while also handling other insurance-related matters as required.
Operations & Staff
- Working collaboratively with the Front of House / Operations Manager (who oversees multiple developments across the Hyde Park Estate) in undertaking performance reviews and assisting generally with the ongoing management of site staff.
- To report back to your line manager and Front of House / Operations Manager outlining any issues that may occur in relation to staff or the site.
- Assistance with deterring unlawful subletting at the development and keeping a record of flats that have obtained licences to sublet vs those that have not.
Service Charge Management
- Review and approve service partner invoices, ensuring accuracy and compliance with agreed terms before processing for payment.
- Take a lead role in the preparation of the new service charge year budgets and the year-end accounts, with the support of the Property Management Team and Accounts Team.
- Undertake periodic expenditure review exercises and budget vs actuals reporting, which may also need to be communicated to the Client and Residentsā Association as and when necessary.
- Attend the appropriate meetings with the client and/or The Residentsā Association. Minutes or Action Points will need to be produced and circulated as required.
Customer Service
- Responsible for the welcoming atmosphere throughout the property.
- To assist residents at all times together with their guests and visitors when and where required. It should be remembered that the duty is to the residents as a whole and any assistance given to any individual should not distract from duties required to the whole.
- To always be courteous, polite, and positive to residents, guests, suppliers, and the public in general.
Health & Safety
To manage the process of ensuring the safety and security of the blocks at all times, including but not limited to:
