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**Job Advert: Helpdesk Operative - Facilities Management**
We are seeking a dedicated Helpdesk Operativeto join our team in Goodge Street, working full-time on a permanent basis for our largest global client. This is an exciting opportunity to play a key role within our Facilities Management team, helping to ensure smooth day-to-day operations.
*Key Responsibilities:*
- - Managing the helpdesk, handling incoming calls and responding to emails promptly and professionally.
- - Raising both **Pre-Planned Maintenance (PPM)** and **Reactive Maintenance** tasks for engineers to complete.
- - Monitoring and ensuring tasks are completed in line with **Service Level Agreements (SLA)** and **Key Performance Indicators (KPI)**.
- - Liaising with engineers and ensuring all maintenance issues are addressed and resolved efficiently.
Role Details:
- Location: **Goodge Street**, London
- Hours: **Monday - Friday, 8am - 5pm**
- Salary: **26,500**
- 33 days holiday (including bank holidays)
Requirements:
- Experience working in a helpdesk or customer service environment, preferably within **Facilities Management**.
- Strong communication skills with the ability to manage multiple tasks effectively.
- Proficiency in using helpdesk software and basic IT systems.
- Ability to work independently, meet deadlines, and maintain high standards under pressure.
Join a dynamic team where your role will have a real impact on the operational success of a global client. Apply today!
