Back to search
Job Title: UX Research & Training Advisor
Job Type: Permanent
Salary: £40-45k
Hybrid Model: 2 days a week onsite
Office Location: London (City)
About the Client and Role:
My client, a major name in the rail industry, is looking for a UX Research & Training Advisorto deliver enhancements to a passenger assistance system. This role will be key to improving the customer experience with the main aim of a more accessible railway for all.
The role can be split into two main parts:
UX Research
- Gathering detailed user-requirements
- Translating requirements into product specifications
- Ensure a customer-focused approach throughout the development life cycle
Training & Comms
- Develop a comprehensive deployment plan outlining steps, timelines, and responsibilities for the rollout of the solution
- Develop training materials and programmes to educate users on specific functionalities of the solution
- Conduct training sessions and workshops to ensure users are fully prepared to use the new features effectively
- Provide ongoing support and guidance to users during the readiness phase to address any questions or issues.
Required Skills and Experience
- Prior experience in user experience research across software products, web, and/or mobile applications, along with experience with research and prototyping tools
- Experience working with Product Owners, project management teams and technology specialists in the creation of digital consumer products (eg websites and apps).
- Strong communication skills, both written and oral, including creating detailed reports, and training material
Why you should apply:
- Competitive salary and benefits package (including 75% off National Rail travel)
- A fast-paced and dynamic environment where you will have a real opportunity to make an impact
- The firm is committed to diversity and inclusion
- Flexible working
- It’s a great place to work!
To be considered, please complete your application on the Computappoint website.
Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy
