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- Conduct end-to-end research, from initial planning to analysis and reporting.
- Lead usability tests, diary studies, and focus groups centered around support and integrity topics for the messaging platform.
- Work with data science, engineering, and other UX researchers to define research goals and methodologies.
- Manage projects, coordinating with external vendors such as recruiters and translators to ensure research quality.
- Conduct interviews and focus groups in local languages, synthesizing findings into actionable insights.
- Present research findings to internal stakeholders to inform product decisions.
- Proven ability to design and conduct research that directly influences product development.
- Flexibility to manage multiple projects efficiently, ensuring quality and rigorous research standards.
- Strong communication skills, particularly in storytelling and presenting research insights.
- A deep understanding of user behaviour and empathy for diverse user groups.
- Experience with mixed research methodologies, including usability testing and quantitative analysis.
- Required:
- 5+ years of UX research experience.
- BA/BS in a human behaviour-related field (e.g., Human-Computer Interaction, Psychology, Sociology, Information Science).
- Preferred:
- MA/MS/MPhil/PhD in a relevant field.
- Experience conducting research in rural areas or among users with low digital literacy.
- Demonstrates clear examples of successful product impact through research.
- Skilled in identifying key research questions in complex business environments.
- Experienced in conducting usability tests and other core research methodologies.
- Has a background in the tech industry with a track record of adapting to fast-paced environments.
- Can effectively balance quality research with business value, presenting insights to influence leadership decisions.
