Service Design and Improvement Officer

Job Title: Service Design and Improvement Officer
Contract Type: Temporary
Working Pattern: Full Time

Our client, a leading public sector organisation, is seeking a dedicated Service Design and Improvement Officer to spearhead transformative initiatives that align with strategic priorities and enhance service delivery, particular within public realm, leisure, waste and enforcement services.

Key Responsibilities:

• Lead the development and execution of service design projects, ensuring alignment with performance metrics and business intelligence.
• Identify, track, and analyse financial savings and investments for ongoing projects.
• Utilise specialist disciplines in service design, including business analysis and Lean techniques, to create effective service solutions.
• Document findings and create options for strategic improvements, while facilitating workshops to drive innovation across services.
• Build collaborative relationships with stakeholders to understand service needs and ensure user-centred design approaches.

Essential Skills:
Proven experience in strategy, planning, and governance within a public sector context.
Strong project management skills with the ability to produce high-quality documentation, including business cases and progress reports.
Excellent communication skills, with a focus on engaging and collaborating with diverse teams.
Ability to manage project risks and issues, ensuring timely resolution.

If you are ready to make a difference and have the skills to lead service design initiatives, we encourage you to apply.
We look forward to your application!

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