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C- Suite Operations Lead
Our C- Suite Operations Lead will be based from our clients Head Office and will be responsible for providing a personalised service for the C-Suite executives and their guests. Ensuring the day to day facilities meet their needs and is providing them with the ability to function with no disruption.
Working closely with the Workplace services team the individual will ensure safety, quality and customer service is of the highest calibre for our partners Senior Executives.
The successful candidate will have worked in a similar environment for a minimum of 10 Years and have a proven track record of service quality and excellence management and delivery.
Role and Responsibilities
Providing personalised service to the Senior Executives, their Assistants and their Clients
Working with the Workplace Services (WPS) Team to meet the needs of the C-Suite and their guests
Liaison with client support teams (Security, Chauffeur, Events, IT/AV and others)
The desire to identify opportunities for improvement and service development
Having a deep knowledge of all the office amenities
Ensuring the standards of the services and facilities are at the highest levels for your areas of responsibility
Identify opportunities for improvement and service development primarily withing the Host function and not limited to the head office location.
Act as a source of aspiration in service excellence for colleagues and Host team members. Work with Site Leads for any feedback and improvements identified.
Overseeing and supporting the hospitality function in managing small events and fine dining experiences on site
If required to do so, provide external support to the Senior Executive and their Executive Assistants (EAs), for booking services and managing events
Ensure the quality of Hospitality Services are of the highest standards including, but not limited too event support, food and beverage services and the customer & client journey
Build relationships with EAs and the Executives
Develop a watching brief of the Senior Executive meetings and ensure the WPS Team are advised and coordinate the response to those meetings
Ensure testing of environments where necessary, prior to meetings
Daily morning walks of the client space, make recommendations to the WPS team for improvement
Deliver the professional greeting of clients and visitors, to the highest standards
Develop strong communication and line reporting procedures to guide service implementation making improvements or changes where required
Ownership and accountability of the successful operational delivery of the C-suite areas
Assist with defining and embedding the service at the new London HQ
Core Competencies
Advanced customer relationship skills
The ability to anticipate the executives needs and solving their problems
The ability to communicate at all levels
Previous experience in a similar role for a minimum of 10 years
Excellent verbal and written communication skills
Discretion is paramount
Strong attention to detail
Polite and friendly nature with excellent people management skills
Ability to operate with minimal input from senior management, exercise excellent judgement and decision making and be totally customer service driven
