As a Quality Assurance Officer, you will play a pivotal role in shaping the future of service delivery within the Royal British Legions’ Services Directorate, ensuring that we consistently provide the highest level of care and support to those who need it most.You’ll be at the forefront of implementing our newly developed Quality Assurance Framework, driving excellence and maintaining top-tier performance standards across the organization. By providing expert, clear, and accurate Quality Assurance guidance, you’ll empower operational managers and teams to embed best practices and foster collaboration, all while adding value to the Internal Audit and Quality Assurance process.In this role, you’ll use data-driven insights to influence decision-making and champion a continuous learning culture. Your contributions will directly support the introduction of innovative Quality Assurance initiatives and the overall pursuit of operational excellence. Additionally, you’ll work closely with the Head of Quality Assurance to prepare and present compelling reports and insights, embedding a culture of evidence-based decision-making throughout the directorate.If you're passionate about quality, data, and driving improvement, this is a fantastic opportunity to make a real impact to the lives of those who have served to keep us safe and protect our way of life, while contributing to an organization with a clear mission.Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.You will be contracted to your home address, and you will perform most of your work remotely there using our collaboration tools to work with colleagues, with occasional travel (incl. for monthly team meetings). For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

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