SonicJobs Logo
Left arrow iconBack to search

Customer Care Assistant

GORDON YATES
Posted 3 days ago, valid for 23 days
Location

London, Greater London NW5 1UH, England

Salary

£15 per hour

Contract type

Part Time

By applying, a The Guardian Jobs account will be created for you. The Guardian Jobs's Terms & Conditions and Privacy Policy will apply.

Sonic Summary

info
  • A health & wellbeing company is seeking a customer service professional for a three-month temporary role during peak business time.
  • The position offers hybrid working based in City/Clerkenwell, with an hourly pay rate of £15.
  • Candidates should have previous customer service experience, ideally with high volume contact and Zendesk knowledge.
  • An interest in health, fitness, and nutrition is beneficial, and the role requires strong English grammar and spelling skills.
  • The selected candidate will start in early November, working Monday to Friday from 8am to 4:30pm or 9am to 5:30pm.

A rare opportunity to join a health & wellbeing company for three months to help during peak business time

  • Hybrid working: City/Clerkenwell based
  • Three month temp role
  • Interest in health, fitness and nutrition beneficial

My client is a women's fitness and nutrition app! A really exciting new brand who are currently growing wiht a strong online presence and an office in central London close to the CIty and Silicon Roundabout! 

They are looking for an enthusiastic and experienced customer service professional to assit them through the busy period in the lead up to Christmas and potentally beyond.

They offer hybrid working and a social and friendly working environment 

If you have previous customer service expeirence, we would love to hear from you! 


Responsibilities
 

  • Delivering exceptional and memorable customer experience across all channels
  • Representing the voice of the community within the business
  • Collating inspirational stories from community members
  • Working with key stakeholders within the business to ensure that the community is provided with the correct education and identify the areas of opportunity
  • Identifying customer needs and taking proactive steps to maintain positive experiences
  • Engaging with community members across multiple channels including Email, App Reviews and Live Chat to help them achieve their goals along their journey
  • Meet and exceed business and department SLA’s (service level agreements)
  • Reporting key customer trends with the Customer Experience team
  • Going above and beyond for the community and liaising with key stakeholders to resolve member queries
  • Supporting the Customer Experience Lead with additional tasks where necessary to ensure our community receives best in class service

 
Requirements 
 

  • Experience dealing with customers
  • High volume contact experience
  • Zendesk experience beneficial 
  • High level of English grammar and spelling 
  • Mac literate preferable but not essential 
  • Interest in fitness/nutrition desirable 

The selected candiate will start in early November 
Working hours are MOnday to Friday, 8am - 4:30pm or 9am - 5:30pm

Rate of pay: £15 ph

Apply now in a few quick clicks

By applying, a The Guardian Jobs account will be created for you. The Guardian Jobs's Terms & Conditions and Privacy Policy will apply.