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Welcome the Family, welcome to The Hari!
A beacon of modern luxury and impeccable service. A destination for locals to love and guests to discover.
At The Hari our legacy in hospitality is fused with a relaxed sense of elegance and an eccentric touch of wit. The outcome is a rich tapestry of design and comfort reflecting the cultural diversity and nuanced perspectives of our collective global experience.
Our people are brand ambassadors of The Hari and custodians of the full Hari experience. We want to pass the legacy on through our approach to service, our attention to style, our take on humour and our philosophy on sophistication.
Our service culture is a link between the traditions of the past and our path to the future.
About the role:
We have a new opportunity for an experienced Night Manager to join our fantastic Front Office team. We are looking for a motivated, proactive and personable Night Manager who understands exactly what it means to deliver a 5-star service and weave stories that inspire. You will naturally engage with our guests, consistently providing a high-end guest service- always aiming to achieve 100% guest satisfaction!
Reporting to the Front Office Manager you will be responsible for representing the General Manager in their absence, taking full responsibility of the hotel. You will oversee the entire operation ensuring that high standards are maintained throughout. You will be creating a warm and friendly welcome to our guests ensuring a seamless check in and bidding a fond farewell to guests that are leaving us and generally being on hand to assist with any guest requests.
Other duties include:
Manage and swiftly resolve guest complaints.
Liaise with guests, finding out their preferences and updating their Opera profiles.
Complete Night Audit duties
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel cash procedures
Manage, record and promptly resolve issues or emergencies that arise
Demonstrate current knowledge of hotel products, services, as well as knowledge of the local area
Act in accordance with all security and emergency procedures and manage the investigation of these, as required
Compile adequate handover to Early shift staff / Duty Manager
Attend appropriate training courses, when required, and assist with the Night Team's training and development
Conduct Appraisals with Night front office Team Members
Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
About you:
To be considered for our role you must have:
Previous Night Manager within a luxury hotel
High level of IT proficiency including Opera
Excellent leadership, interpersonal and communication skills
Commitment to delivering a high level of customer service
The ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
In addition, you will be:
Personable, naturally engaging and attentive with an eye for detail. It goes without saying that you will be passionate about providing exceptional guest service.
Thoughtful, intuitive and insightful.
. This role is a full-time position,Work a 4 on, 4 off schedule with 12-hour shifts.
Due to the high level of response you will be contacted if your skills and experience fulfils the criteria for the role and if the position you applied for is still available.
