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If you're looking for an exciting Night Manager opportunity with a global hospitality group, then look no further! We are looking for a talented and passionate hospitality professional to join our team and help us create the future of hospitality.
- Join the team at our unique 82 room 5-star luxury hotel in central London
- We're a global brand with a big goal: to deliver 250 new hotels across 10 international brands in the medium to long term. We're expanding across Asia Pacific, Southeast Asia, China, Japan, the Middle East, Europe and the United States. And we need your help to make it happen!
- We believe that everyone deserves a day off to celebrate their birthday! That's why we offer paid birthday leave. So you can relax and enjoy your special day.
- We're a supportive and collaborative workplace. We believe in working together to achieve our goals. We also offer a variety of resources to help you succeed.
- We're committed to creating a diverse and inclusive workplace. We believe that everyone has something to offer, and we value the unique perspectives of our employees.
- Permanent, full-time, 40 hours per week contract Monday-Sunday. 4 on 4 off, 12 hour shifts.
Night Manager Responsibilities
- Ensuring that the guests have exceptional service during the night providing comfort and security.
- Completing the night audit every day, identifying and correcting any mistakes.
- Ensure that the service offered to the guest is personal and memorable, that guest needs are anticipated and requests followed up. Build relationships and loyalty with guests, ensuring that they want to return to the hotel. Connect with guests at every possible opportunity.
- Ensure all regular and VIP guests are known and cared for accordingly.
- Handle, follow up, seek closure and communicate any guest comments or complaints. Pass on to relevant HODs.
- Ensure all messages received for guests are passed on accurately and as quickly as possible.
- Lead by example, motivate and direct the Night team in the execution of their duties to maximise operational efficiency. This includes training and development, performance management, monthly departmental meetings and regular appraisals
- Duty Manager shifts
Required
- At least 2 years experience working in a 5* luxury hotel front office department role
- Experience with supervising/managing a team
- Fully flexible attitude towards work. Able to cover the occasional day shift depending on the business needs
Desired
- Have worked to Forbes standards
- Knowledge of Opera Cloud and MICROS
- Strong area knowledge of central London and local attractions
You will be reporting to the Front Office Manager within the operations department of the hotel.
Benefits include:
- Perkbox access
- Discounts in our food and beverage outlets.
- Discounts on accommodation within the The Seibu Prince Hotels portfolio.
- Take your birthday off on us! An extra holiday to celebrate your birthday after 6 months of service.
- Additional holidays after 3 years, 5 years and 10 years service.
- Stylish uniform with free uniform cleaning service.
- Complimentary meal on duty.
- Complimentary tea and coffee.
- Annual staff awards party.
- Regular staff and Christmas celebrations.
- Introduce a friend to work scheme- up to £250.
- Company pension scheme.
You must have right to work in the UK.
Please be aware that whilst we do try to respond to every candidate, if you have not heard from us within 14 days of application then you may not have been successful with the application.
