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Deliver excellent customer centered housing related support, taking a person centered and positive risk taking approach to enable customers to maintain their tenancy and improve their independence, effectively manage and improve their social, emotional and mental wellbeing.
This involves:
- Undertaking assessments of customers' support needs and aspirations
- Together with the customer developing customer centered support and safety (risk management) plans focused on enabling the customer to achieve the outcomes that matter to them
- Keeping support and safety plans under review and working with customers to ensure that changes to their circumstances are reflected in their best interests in their support and safety plans
- Responding to emergent risks including clinical/medical emergencies, referring customers to external agencies as appropriate
- Supporting customers to participate in the Outreach Barnet Workshop Programme
To succeed in this role you will need to have a flexible attitude and be willing to undertake any tasks your customers, manager or other senior managers reasonably ask of you; taking into account your role and location
Delivering services to customers
- Be the key worker for an identified number of customers, leading on all the 'customer journey' activities in relating to each customer, including risk and needs assessment, support, safety and goal planning
- Keep assessment and support plans under regular review in line with TBG policies and procedures
- Undertake assessment and support/safety plan review in response to specific significant events or incidents that impact directly on the customer
- Support customers to claim, and maintain claims to, any welfare benefits to which they are entitled
- Support and encourage customers to make meaningful use of their time, including supporting them to seek work and/or training as appropriate, access local interest groups and organisations
- Communicate effectively with customers, their families, carers, colleagues and other stakeholders to provide a holistic and high quality service
- Work at all times within the professional boundaries
- Deliver services to meet our customers' expectations as detailed later within this role profile
- Provide and support the provision of excellent and continuously improving housing related support and housing management services
- Support customers to maintain their current tenancy including claiming housing benefit, paying rents and charges, managing arrears, keeping the property in good condition and being a good neighbour
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
