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UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment
London AV Services Delivery Manager salary circa £63,000
A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.Our immediate requirement is for an experienced AV Services Manager to be a key part of our London team, proAV and working onsite at a leading Global Investment Bank.
This is an exciting opportunity for an exceptional AV Services Manager to join an established operation with scope to drive and enhance delivery at every opportunity.
- Full ownership of all aspects of day to day service delivery into meeting room and AV enables spaces used by clients and partners.
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Full responsibility for the service deliverables by large onsite engineering teams.
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Experienced in building relationships with other dependant teams.
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Primary point of contact onsite for the client.
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Consultation & advice to client regarding various matters.
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Providing a senior level of technical support at the point of escalation.
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Operational coordination between proAV teams including the technical helpdesk, field service, projects teams and client liaison.
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Staff management to the onsite BAU team/s.
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Rota for the AV team for the week ahead & for the BAU team for the year ahead.
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Onboarding and training new staff members.
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Conduct regular one to one meeting's with individual staff members and document as required.
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Conduct weekly meetings to consistently improve the onsite service.
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Assist human resourcing with return-to-work interviews (RTW), probation reviews, and incident investigations.
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Assist with the recruitment process when required to conduct interviews and provide feedback to the recruitment team.
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Identify and support training requirements or skills gaps within the BAU team.
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Performance improvement management if required.
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Ensuring the whole team are Health & Safety Compliant (WAH & Manual Handling).
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Provide comprehensive reporting to the proAV Senior Account Manager.
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Attend monthly service review meetings.
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Monthly collation entry and reporting of client related statistical data.
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Creating and Maintaining department documents including SOPs.
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Proactively driving service improvements whenever possible.
- Full ownership of the meeting room AV experience.
- Project coordination work as required, including client liaison, on-site coordination, PO generation and implementation.
Desirable skills
- Experience in using Zoom with Breakout rooms for high profile hybrid meetings.
- Good technical knowledge of corporate meeting room AV technologies.
- In depth experience in using ticket management systems.
- Experienced manager used to managing a large team of onsite engineers over a number of locations.
Benefits:
* 3% pension contribution (after 3 months probation period) * 23 days holiday in first year (holiday years rising after length of service January to December) to 25 during 3rd year * Death in service benefits (3 x annual salary) * Private medical insurance (after 3 months probation period) * Join a company who will value you
