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UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment
London AV Senior Event Technician salary circa £44,000
A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
Our immediate requirement is for an experienced Senior Event Technician to be a key part of our London team, working onsite.
Key Responsibilities
- Building and maintaining strong working relationships with clients, technical teams, and internal event team.
- 1st line onsite technical support for all service users.
- Ensure all tickets are tracked in real time via client in house ticketing system.
- Assist with meeting room bookings via ticketing system.
- Work alongside TSDM to developing site documentation for fault triage and escalations through to helpdesk.
- Work alongside TSDM for coordinating and manage repairs via helpdesk teams.
- Work alongside TSDM for coordination and ownership of software / firmware upgrades / processes (Polycom / Intevi).
- Manage critical spares stock report for site.
- Work alongside TSDM for Implement / manage PMV plans.
- Manage Auditorium space and support events as required.
- Manage technicians to deliver events.
- Work alongside Events team and other stakeholders to deliver large events.
- Assist with the setting up and supporting of presentations / conferences across the estate.
- Provide white glove / meet and greet service that manages technical logistics for large complex events, town halls, special events, and VIP's video meeting.
- Generate daily reports and contact VIP clients to establish full nature of meeting and event requirements (as required).
- Daily checks / ad-hoc testing across all event and Key meeting room spaces.
- Liaise with and Manage 3rd party suppliers.
- Be fully competent in digital AV environments. IT literate, understand network architecture and structured cabling.
- Identify 3rd parties service providers, i.e. Facilities, M&E, IT etc. and formalize support models across the groups.
- Work together with AV Ops Manager to provide onsite service deliverables.
- Proactively train and support end users where required.
- Ability to multitask and work under pressure to strict deadlines.
- Always remain client facing and calm under pressure.
- Any other responsibilities as requested by the AV Operations Manager.
- Provide a communication point for the team and provide a proactive feedback process between the technicians and management.
- Ensuring the on-site and FTS technicians are fully trained based on the Training Matrix.
- Providing support / guidance for the Help Desk Coordinator when business requires.
- Attend various meetings and action/communicate instructions.
Desirable skills
- Demonstrate an aptitude towards providing a high level of customer service.
- Well organised and flexible and to be able to approach different tasks during the working day.
- Willing to undertake training and examinations to improve their technical knowledge.
- Working knowledge of Audio-Visual technologies including:
- Crestron: digital matrix, control systems, control panels
- Christie Spyders
- Q-sys
- Polycom Video Conferencing
- Skype for Business functionality and troubleshooting.
Benefits:
* 3% pension contribution (after 3 months probation period) * 23 days holiday in first year (holiday years rising after length of service January to December) to 25 during 3rd year * Death in service benefits (3 x annual salary) * Private medical insurance (after 3 months probation period) * Join a company who will value you
