Void Admin

Planner
Location: Finsbury Park
Term: Full time / Temp
Salary: £15.20ph Umbrella pay

Hiring ASAP / /Available Positions: 1

Description of role: Responsible for responding to resident requests by call and email, diagnosing the repair to allocate appointments to the in house and/or subcontracted workforce. Ensure both the customer and the client receives an excellent standard of customer service

Day to Day:

• Responsible for arranging void repairs
• Responsible for effectively arranging diaries and liaising with residents, operatives and other stake holders in regards to void repairs.
• Take ownership of administrative duties in the void repairs department.Providing effective administrative support to the management team or function • Maintenance of filing systems
• General contract duties including correspondence, reports, spreadsheets, memos and emails
• Arranging internal meetings and taking of minutes
• Manage and distribute incoming and outgoing mail
• Make use of computerised packages including Microsoft.
• Undertake tasks such as copying, laminating, scanning etc

Essential Criteria

• Social Housing and Repair and Maintenance background.
• Experience in planning/scheduling jobs using planning system.
• Understanding of the various trades and jobs normally allocated to direct labour staff or subcontractors
• Understanding the importance of reducing Work-in-Progress - Jeopardy planning, Further Works management, applying of extension of times
• Experience of trade job durations
• Experience of health and safety considerations when planning e.g. asbestos
• No hybrid working
• Good level of written English e.g. ability to rite responses to complaints
• Good computer skills
• Good communication skills e.g. ability to communicate with different stakeholders at different levels to conclude / close jobs
• Passionate about service delivery and customer satisfaction.

Benefits

• Generous holiday scheme 
• Mentoring programmes and continuous learning support 
• Contributory pension scheme 
• Annual bonus scheme 
• Recognition scheme 

Please apply or contact Leah Seber at Build Recruitment for further details.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.