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- Manage office operations and provide administrative support to the sales and lettings teams
- Maintain office schedules and coordinate appointments and meetings
- Respond to inquiries via phone, email, and in-person, providing timely and accurate information to customers, clients, and colleagues
- Prepare documents and reports, including contracts, agreements, and lease documents
- Manage and maintain office inventory, supplies, and equipment, ensuring the office is fully stocked and functional
- Ensure adherence to office policies and procedures, including maintaining data confidentiality and protecting sensitive information
- Coordinate with external vendors and contractors, such as cleaners, maintenance technicians, and IT support
- Manage incoming and outgoing mail, including sorting and distributing mail, packages, and deliveries
- Assist with special projects and events, such as property viewings, open houses, and client appreciation events
- Maintain accurate records and files, ensuring all information is up-to-date and organized
- Provide support to other departments as needed
- Previous experience in a similar role in real estate or a related field is preferred
- Excellent communication and interpersonal skills, with the ability to interact professionally with customers, clients, and colleagues
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
- Proficient in Microsoft Office Suite and other common office software
- Ability to work independently and collaboratively in a team environment
- Strong attention to detail and accuracy
- Flexibility to work occasional evenings and weekends as needed
