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Job Title: Receptionist / Office Administrator
Location: London
Salary: Competitive depending on experience
Job Type: Full Time, Permanent
This company is looking for a Receptionist / Office Administrator to work within their team. The company specialises in sales and design and offers a collection of high-end furniture and kitchens.
Main Tasks and Responsibilities:
- Switchboard - take and relay messages for the whole business
- Post - coordinate inbound and outbound office mail
- Frank & send out postal requests for all departments
- Answer client request emails and forward them to relevant staff/ department promptly
- Log all telephone and email leads in a lead distribution log & distribute to staff members accordingly. Submit lead distribution monthly report to Management and Business Development
- Designer & Expo / Showroom Order Confirmation - forward the confirmations to relevant designers (IMPORTANT - to forward as soon as received), input all required dates in SMART (Job Progress / Warehouse / Documents tabs)
- Monitor supplier pricelist updates on Business CRM
- Place orders for showroom display products when required
- Update showroom stock files
- Order all marketing material and samples from the Head Office
- Trade Account - open account by processing trade company credentials, input the details in the database; and send out confirmation letters with Trade terms
- Showroom Maintenance - monitor and liaise with Tradesmen regarding fire alarm/ Intruder alarm/ AC maintenance/ IT maintenance / general housekeeping
- Maintain staff rota, keep a record of employee holidays and absences then filing holiday forms
- Order stationery and supplies for the office - ensuring all stationery supplies are in stock
- Transport & Couriers - booking delivery and taxis for staff / management and update purchase order file sheet
- Coordinate and help execute client events, sending out e-invites / mailshot from our database, recording the RSVPs received and reporting to the management
- Email newsletter and promotions to retail and trade clients
- Coordinate and organise Employee events i.e. Christmas party
- Liaise with PR contacts, and handle press requests for information, images and marketing material across all product categories
- PR Photoshoot / Furniture Loan - coordinate with PR and designer for the request of loan furniture for a magazine. Update stock movement and ensure inspection is made for any damages on return.
- Website - Liaise with the website designer for any general changes needed for the website;
- Prepare tea / coffee for clients during meetings and events i.e. breakfast meetings
- Provide cover to other departments if required
- Any ad-hoc tasks required
About you:
Skills and Experience:
- Knowledge of administrative and clerical procedures
- Knowledge of computers and relevant software applications (Microsoft Word/ Excel/Power Point)
- Knowledge of customer service principles and practices
- Minimum of 3 year administration role
Key Competencies:
- Customer service orientation
- Information management
- Organising and planning
- Verbal and written communication skills
- Professional personal presentation
- Attention to detail
- Initiative
- Reliability
Benefits:
- 5% Pension contribution
- 20 days annual leave plus an additional 1 day per completed year up to a maximum of 25 days.
Please click on the APPLY button to send your CV and Cover Letter for this role.
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