Aftercare Assistant

Temporary - Aftercare AssistantMonday - Friday, 37.5 Hours Per WeekHybrid - 1-3 Days In OfficeStratford£15.04 Per Hour + Holiday Pay

To provide administrative support to the Aftercare team and deliver an excellent aftercare service for both homeowners and general needs residents. Act as the first point of contact for internal and external customers and other stakeholders. Support the management of data and systems relating to the aftercare service.

The role will involve providing administrative support to our team of Aftercare Officers as well as liaising with customers who are reporting repairs required for their new homes. We are looking for someone who can work in a busy office environment and has excellent verbal and written communication skills. You should be able to demonstrate highly professional customer service skills gained in a customer facing environment and can use your own initiative. The successful candidate will need to have a hardworking approach, be organised and have excellent MS Office/IT skills. It is essential that you possess excellent telephone skills, together with the ability to work as part of a team.

Duties to Include:

• Leadership and management including customer service/ values - Support the management of data and systems relating to aftercare. Ensure that departmental and divisional documents are updated and are in place for access by divisional colleagues as required. Deliver excellent customer service.
• Strategy/ achieving objectives - Act as the first point of contact for departmental queries. Responsible for placing work with subcontractors, recording defects, chasing works to conclusion and completing and updating reports. Be responsible for monitoring and making all relevant calls to the residents following inductions and defects reporting. Undertake the distribution of incoming correspondence accurately and within deadlines. Manage all incoming/outgoing postal requests and the scanning of any associated enquiries. Deal effectively with telephone/email/text/letter enquiries, taking ownership of the issues raised. Process supplier invoices and credit notes through the iBuy system ensuring correct codes are used for prompt payment to be made and discrepancies are dealt with. Undertake other general administrative tasks as required.
• Working with others - internal - collaborate with divisional colleagues
• Working with others - external - Maintain relationships with key stakeholders, partners, and other professional agencies and providers providing first class customer service
• Budgetary responsibility - Contribute towards the control of budgets within the aftercare function. Contribute to meeting the divisional business plan.
• Compliance - Ensure H&S, regulatory & governance compliance for areas under the job holder’s control.
• Records and systems - Maintain the necessary relevant records and systems.
• Risks - Manage risks associated with areas under the jobholder’s control. Ensure that effective controls are in place to highlight and limit risk.

Knowledge/skills:

• Experience of dealing with stakeholders at different levels
• Demonstrable experience undertaking administrative tasks and supporting a team in a fast-paced environment
• Excellent organisation, planning and co-ordination skills and the ability to multitask and meet deadlines
• Commitment to providing high levels of customer satisfaction
• Excellent written and oral communication skills

Braundton Consulting is a recruitment agency recruiting on behalf of a client.