Job Title: Careline ManagerLocation: LondonReports to: Head of Provided ServicesPay Rate: £28.06 per hour (Umbrella: £35.11)Shifts: 24/7 rota, including out-of-hours, nights, and weekendsJoin Us as a Careline Manager – Make a Difference in Adult Social CareAre you an experienced manager with a passion for delivering high-quality, customer-focused services? Do you thrive in a fast-paced, 24/7 environment where your leadership can directly impact the lives of vulnerable adults? If so, we want to hear from you!We are seeking a dedicated Careline Manager to lead our Careline Service in London, ensuring it delivers exceptional support to our diverse communities, 24 hours a day, 365 days a year.Your RoleAs the Careline Manager, you will:

Lead and Inspire: Manage a team of Deputy Careline Managers and Duty Careline Officers, ensuring the service is staffed, motivated, and performing to the highest standards.
Drive Excellence: Oversee the delivery of a 24/7 alarm monitoring and response service, ensuring it meets legislative requirements, local policies, and the needs of our service users.
Innovate and Improve: Develop and implement strategies to continuously improve service delivery, ensuring best practices are shared across the team.
Manage Resources: Take responsibility for budgets, rotas, and resources, ensuring efficient use of funds and compliance with European Working Time Directives.
Build Partnerships: Develop strong relationships with internal and external stakeholders to ensure seamless service delivery and promote the Careline Service across the borough.
Ensure Safety: Act as the Lead Officer for Adult Safeguarding, ensuring all policies and procedures are followed to protect vulnerable adults.

What We’re Looking ForWe need someone who has:

Proven Leadership Skills: Experience managing and directing staff in a 24/7 service environment.
Customer Focus: A track record of delivering high-quality, customer-focused services.
Technical Expertise: Knowledge of Community Alarm monitoring systems and experience using IT packages like Word and Excel.
Strategic Thinking: The ability to analyse complex information, solve problems, and implement innovative solutions.
Commitment to Equality: A strong understanding of equalities issues and a dedication to promoting inclusive practices.
Flexibility: Willingness to participate in an on-call rota to provide out-of-hours management support.

Desirable: A full UK driving licence (manual).Why Join Us?

Make an Impact: Play a vital role in supporting vulnerable adults and improving their quality of life.
Professional Growth: Opportunities to develop new working practices, lead projects, and enhance your skills in a dynamic environment.
Supportive Environment: Work within a team that values collaboration, innovation, and continuous improvement.
Competitive Pay: Earn £28.06 per hour (Umbrella: £35.11) with the potential for additional benefits.

Key Responsibilities

Ensure the Careline Service operates 24/7, meeting all quality standards and contractual commitments.
Recruit, train, and develop staff, providing regular supervision and support.
Monitor budgets, activity, and performance, ensuring targets are met and resources are used effectively.
Develop and maintain partnerships to enhance service delivery and meet the needs of service users.
Act as the Lead Officer for Adult Safeguarding, ensuring compliance with policies and procedures.
Prepare management reports, maintain accurate records, and ensure compliance with contractual requirements.

Apply Now!If you’re ready to take on this rewarding leadership role and make a real difference in your community, we’d love to hear from you.

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