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- Provide administrative support for ER casework, including investigations, hearings, and panel documentation.
- Assist in HRBP-led activities, including reorganisations and workforce planning.
- Maintain a high standard of customer service, ensuring a professional and friendly experience across the HR&OD team and wider Council.
- Handle sensitive and confidential information with discretion and professionalism.
- Use HR systems and digital tools (e.g., Word, Excel, HRMI systems) to manage data and reporting.
- Work collaboratively to drive HR improvements and support key initiatives.
- Knowledge of HR practices and a working understanding of employment law.
- Experience in HR administration, casework support, or a similar HR environment.
- Strong organisational skills, with the ability to prioritise tasks and meet deadlines.
- Ability to handle sensitive situations calmly and methodically.
- Experience working collaboratively within a team to implement HR changes and improvements.
- Strong communication and relationship-building skills, with credibility across different stakeholders.
- Proficiency in Microsoft Office (Word, Excel) and HR systems.
