Information and Records Officer

Client

Local Authority in Ealing

Job Title

Information and Records Officer

Pay Rate

£18.85 an hour PAYE

Hours

36 Hours a week(Mon-Fri)

Duration

Initial 3 month contract

Location

Hybrid working

Staff are expected to be in the office 1 day a week (ideally Thursdays to have access to relevant staff).

Perceval House, 14-16 Uxbridge Road, Ealing W5 2HL

Description

PURPOSE OF ROLE:

• To support the Information and Records Management function to maintain effective systems for electronic records management within the Ealing Children's Services
• To assist with compliance and monitoring of file and records management procedures and practice.
• To support on-going improvements in data quality, performance management, system development and user awareness and competence.
• To act as a super user for the departments, providing database system administration and technical support.
• To contribute to the delivery of service improvement, systems improvement, release management, acceptance testing, third line support and knowledge base.
• To liaise with the Performance team to ensure statutory and operational reports are timely, accurate and fit for purpose
• To liaise with the Children's Service leads to identify and resolve training needs

KEY ACCOUNTABILITIES:

1. To act as the departments "Super User" and "Database Administrator" and support /supervise the work of other Super Users in the department.

1. To provide support to officers on the day-to-day use of Children's systems. To act as a liaison with the department's ICT on problems, developments and training needs.

1. To maintain Children's Systems in an operational standard by updating details according to information received.

1. Provide an advisory role on changes to Children's Systems to improve data capture, reporting and performance improvement

ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES

• The ability to communicate effectively both in person and in writing with staff, external agencies, clients and their representatives.

• The ability to deal effectively and sensitively with queries and to provide appropriate advice as required.

• Ability to meet tight and conflicting deadlines. Experience of dealing with high volume workloads, demonstrating ability to prioritise and manage a varied and demanding workload, ensuring attention to detail and accuracy is maintained.

• To demonstrate ability to manipulate and work with data. A good knowledge and understanding of Information Technology in order to update and retrieve information; producing memos and reports; production of spreadsheets, charts and other presentation techniques.

The ability to support staff in the correct use of Children's Systems and identify any training needs. The ability to review current processes and make

ESSENTIAL EXPERIENCE

• Experience of manipulating data in a database or management information system, including importing and exporting; checking, validating and editing information; and running reports.

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