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A Housing Association is currently looking for a part time Home Ownership Administrator on a temporary basis for about 3 months.
Key responsbilities
This role is 14hrs per week and you must work Wednesday & Fridays, the first three weeks will be 35hr weeks for training purposes so you must be able to committ to that as well
Achieve aspirational customer satisfaction and service delivery targets as set by the Home Ownership Support manager, in line with our customer strategy
Manage a demanding workload, juggling competing priorities, ensuring queries/instructions are progressed and deadlines met. Work under your own initiative to determine actions and advice needed for each interaction, escalating or seeking advice as necessary
Manage shared communication channels for the team or wider department, acting as a first point of contact for external enquiries, supporting first contact resolution where possible or ensuring they are redirected/escalated accordingly
Support the team and wider department where needed by assigning and distributing workloads evenly, ensuring it is actioned in line with SLA’s
Support the team and wider department with project work as required
Provide performance data and reporting for the team or wider department, including analysis and commentary as required
Manage the accurate recording of data and assignment of actions on appropriate systems (e.g Workwise)
Ensure invoices are processed, paid on time and according to the terms of the contract. Act as the lead within the department to manage any finance related matters (purchase orders, payments, invoicing etc)
Maintain and strengthen good working relationships with external stakeholders, including our photography services, appointed IFA’s, panel surveyors and acting solicitors
Support the Home Ownership Support Manager, Team leader and other managers as required with the successful delivery of project actions as required
Collaborate with the wider operational team ensuring smooth collation of information to reach your goal e.g. when addressing pre-sales enquiries for resales.
Organise meetings and events as required for the team and wider department, including drafting agendas, booking rooms and refreshments, collecting visitors and taking minutes
PAYE £20.42 Umbrella £26.84
Essential requirements
Must have a good administrative background ideally in housing
Excellent interpersonal and communication skills
Good IT skills including intermediate MS Office
Must be immediately available or on short notice
Must be looking for part time work only
