Patient Care & Sales Coordinator

Job Title: Patient Care & Sales Coordinator

Location: Hybrid (Only 2 Days in the Clinic per month)

Job Type: Part-Time

Hours: 80 per month

Salary: £15 per hour (£1,200 per month) + Bonus

Job Summary:

Our client is an independent vision correction clinic seeking an experienced, customer-focused Patient Care & Sales Coordinator to join their team. This is a hybrid role, requiring only 2 days in the clinic per month, with the flexibility to work remotely the rest of the time. The role involves handling inbound & outbound warm calls, managing patient enquiries, and converting leads into bookings. A generous bonus scheme is offered, and for the right candidate, there is potential to transition into a full-time position.

The ideal candidate is proactive, highly driven, and sales-oriented, with a strong ability to build trust and rapport over the phone. Excellent communication skills, multitasking ability, and a passion for delivering exceptional patient care are essential.

Key Responsibilities:

• Handle inbound & outbound warm calls in a professional manner
• Convert patient enquiries into bookings by understanding their needs
• Provide accurate information about our treatments and services
• Process bookings & payments for consultations and treatments
• Build long-term relationships with patients through trust & rapport
• Keep detailed records of patient interactions in the CRM system
• Meet individual & team performance targets for calls & conversions
• Stay updated on company services, promotions, and processes

Qualifications & Requirements:

• Experience in customer service & sales, preferably over the phone
• Strong communication & active listening skills
• Ability to handle objections & conversions with confidence
• Intermediate computer skills & familiarity with CRM systems
• A passion for helping people & delivering excellent patient care
• Knowledge of social media is an advantage

Benefits:

• Hybrid Working - Only 2 Days in the clinic, the rest remote!
• Flexible Hours - Work around your schedule
• £15 per hour + Generous Bonus
• Ongoing Training & Career Development Opportunities
• Potential to transition to full-time for the right candidate

If you are passionate about helping others and want to work in a flexible, rewarding role, apply now to become a valued member of the team!