Telecare Officer - London Borough Council

This is an exciting opportunity for an experienced Telecare Officer with proven skills in the service.

Sometimes referred to as the 4th emergency service!

If you have skills using Jontek platform, reach out to us now.

You can be pivotal in the promotion of independent living, improve confidence and be part of a valuable lifeline to those who need it.

Make a difference in people's lives and in the community.

About the team and service

Provide a high quality 24 hour 365 day a year alarm monitoring and response service within the council and the surrounding Boroughs. Assistance and reassurance to clients using telecommunications and computerised monitoring equipment. Work in close collaboration with partnering agencies to enable older, disabled and vulnerable residents to live independently. Ensure that the highest standards are maintained when representing the Council and respect the diverse nature of our clients and external partners

£17.54 p/h PAYE - (approx. £21.50 p/h Umbrella - Circa £40K per annum)

36 hours per week

Based in East London

Shifts vary, working on a rota which is arranged fairly over a 24 hour - 365 day rota - may be required to work night shifts with an uplifted rate

About the role

Responsible for an efficient, effective, comprehensive, front-line Telecare service, providing information, advice and assistance to service users and other customers or agencies, on the Telecare and out of hours service provided by the Council, by being the first point of contact for calls requiring an action or a visit by the Telecare Officers, other out of hour's staff or agencies.
To assess situations and take appropriate action according to the problems found and the needs and wishes of the service user on the Jontek system, telephone or in person
To assess, install, programme, check and instruct service users on the usage and testing of all Telecare equipment. Where appropriate to rectify/resolve faults, replace or remove Telecare equipment in service user's homes
To carry out all duties in a flexible manner

About you

Approachable
Great customer service and care skills
Knowledge and experience in Telecare settings
First aid qualification
Must have a driving license (car not required)
Desireable to have experience using Jontek platform

Joining this experienced and established team will provide you with an understanding and experience in local council authority with potential for extension and progression

If you are right for the role and you can develop both the Borough Council services and your profile, let us know...

Please APPLY NOW

Only shortlisted candidates may be contacted

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