Property Claims Handler

An experienced Property Claims Handler (HNW/Major Loss) is required by a renowned Global Loss Adjusters to join their Private Clients/HNW team.

• Due to continued growth and expansion this is an exciting time to join where you will be part of a small remote working, experienced team of Claims Technicians supporting the team of HNW Field Adjusters.
• This is a remote working role with the requirement to attend Head Office/London occasionally, annually.

Key responsibilities:

• Reporting to the Senior Claims Technician you will provide effective support to the team of HNW Field Adjusters, helping with the team’s efficiency and productivity in the handling of HNW/Private Clients Property Claims.
• You will handle new claims including receiving instructions, issuing acknowledgments, setting up files and undertaking risk screening and triaging.
• Working closely with the Adjusters you will assist with the investigation and validation of Property damage controlling the lifecycle of the files to drive diary management and support the proactive management of claims through to conclusion.
• You will oversee the Adjuster caseloads as and when required, liaising with the insured, Insurers, Brokers, and relevant stakeholders to ensure an exceptional customer service becoming a point of contact.
• Working with the Adjusters you will help with the production of technical reports within agreed timelines, ensuring time reporting and billing is compliant.

About you:

• It essential to have previous/current HNW/Private Clients Claims Handling experience including caseload management.
• Organised and able to self-manage workload
• Excellent interpersonal and communication skills, verbal and written
• Strong relationship management skills with the capability of establishing good working relationships with your team, colleagues, and 3rd parties
• Enjoy working in a high pressured, busy environment
• Good working knowledge of Word and Excel and being able to work with various systems
• Be able to exceed targets/timescales
• Working towards CILA/CII or already have obtained.

Salary and Benefits:

• Competitive Annual Basic Salary up to £33k per annum
• Hours are Monday to Friday 9.00am-5.00pm
• 25 days holiday per annum plus bank holidays
• Healthcare Scheme
• Pension - 8% Employer, 2 % Employee
• Life Assurance
• Health Insurance