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Director of Operational Support

SGN
Posted 8 hours ago, valid for 19 days
Location

London, Greater London EC1R 0WX

Salary

£50,000 - £60,000 per annum

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Contract type

Full Time

Retirement Plan
Life Insurance

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Sonic Summary

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  • The role involves leading the operational support function as part of the COO Leadership team, focusing on service delivery and customer service.
  • Candidates should have a degree or equivalent work experience, along with change leadership and operational management experience in complex environments.
  • The position requires expertise in operational support functions such as Operational Control Centre, Logistics, and Fleet management, preferably with gas industry knowledge.
  • The salary for this position is competitive, and the role offers various benefits including a competitive pension scheme and enhanced maternity/paternity pay.
  • Applicants should have experience in leading diverse teams and developing operational strategies that align with the organization's overall goals.

Salary: Personal Contract

Perks & Benefits: Competitive pension scheme - Enhanced maternity/paternity pay - Life assurance - HolidayPlus - Cycle2work Scheme & more

Reference: REQ4457

What will you be doing day to day?

As part of the COO Leadership team, you will shape, establish and lead the future development of our operational support function. You will lead on service delivery and embed organisational behaviours in service of our customers. You will be responsible for developing the operational support strategy encompassing Operational Control Centre, Strategic Planning, Fleet Management & Logistics.

Key responsibilities of the job.

  • Lead the delivery of an efficient and effective operational support function.
  • Lead and motivate diverse teams with agility.
  • Develop and implement an appropriate Target Operating Model for the operations support function that aligns with the overall SGN Target Operating Model and meets approved design principles.
  • Own and develop the strategic planning capability and the establishment plan to ensure appropriate resources are provided to meet SGN’s business plan.
  • Optimise the Logistics service following the separation from SSE.
  • Lead further on the development of the Operational Control Centre strategy for SGN to ensure we meet our business targets.
  • Lead the fleet service to ensure a reliable, efficient fleet that helps frontline colleagues to get the job done right, first time, in good time, and safely.

What you’ll need

  • Degree or equivalent work experience.
  • Experience in a change leadership.
  • Experience in operational management of multiple teams with complex needs.
  • Experience in one or more operational support functions such as OCC, Logistics, Fleet.
  • Gas industry knowledge and experience, ideally gained within SGN.
  • Expertise is delivering performance improvement.
  • Understanding of Target Operating Model development and implementation (specialist support will be provided to the job holder in this area).

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By applying, a Reed account will be created for you. Reed's Terms & Conditions and Privacy policy will apply.