Head of Client Services Logistics

An exciting customer facing leadership role working for a leading logistics provider.

Client Details

Our client is a leading logistics provider.

Description

The Head of Client Services (Logistics) will have of overall management of the client services teams, ensuring all customer activity and requests are managed and completed in line with customer SLA's/KPI's. Based at our client's operation in the Thames Valley, you will work closely with the Operations Manager's to ensure that good working practices are in place so that all customers receive an excellent service at all times. Key responsibilities include:

• Liaising daily with the Operations Managers and Account Manager's to ensure workflow and client priorities are being met.
• The planning and implementation of new customers with senior k and the - team.
• Building long standing, mutually beneficial business relationships with key customers and providing weekly feedback on the status of each customer.
• Managing business critical client issues or requests across the team.
• The creation and management of SLA/KPI's and SOP's for all customers and presenting a presentation deck every month.
• Drive the development of efficient and reliable operating processes which meet or exceed customer requirements in the most cost effective manner.
• Ensuring the delivery of a formal and ongoing coaching and personal development program for staff.
• Completion of special projects & tasks as directed by the General Manager.
• Improving profitability and reducing costs in any areas of responsibility (where possible).

Profile

The Head of Client Services (Logistics) will live within a commuting distance of the Thames Valley region and be able to demonstrate the following experience:

• Preferred experience in a senior account management or customer service management role within a 3PL Logistics environment.
• A people focused leadership style, with the ability to coach & manage staff effectively.
• Be able to demonstrate examples of where a value add/commercial approach to customer relationships has been successful.
• Self motivated and results orientated individual who is focused on providing service excellence and business profitability.
• Strong performance management skills with the ability to facilitate change and provide direction.
• Availability to provide strong and targeted support and management to the team to include outside normal business hours when required.
• Excellent communicator across all levels.
• A "can do attitude" and with the ability to carry out multiple tasks on a daily basis.

Job Offer

• An annual salary ranging from £50,000 to £60,000, depending on experience.
• A benefits package that includes discretionary bonus, pension and a wider rewards scheme.