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We have a fabulous opportunity for an experienced Aviation Manager from a Tour Operator background to join an established, successful Travel Company. You will be responsible for the daily operations of the Aviation (Fares & Ticketing department), ensuring the team complete all processes and tasks within the deadlines required. You will be a GDS (ideally Amadeus & Galileo) expert with experience of managing a small team. Starting salary is up to £40k pa dependent on experience. Hours of work are between Mon - Fri 9am - 6pm (some out of hours cover) and ideally will be based in our client's London office, however our client can also consider hybrid working options.
JOB DESCRIPTION:The Aviation Operations Manager will be responsible for all Aviation Projects, to include building relationships with GDS providers, securing new deals, meeting targets and driving our aviation business forward. The role will involve liaising with existing e-sales customers, reservations and airlines.
* The main aspect of the role will be project management and to oversee the ticket department on a daily basis* Ensure that reservations team are updated with new fares, special fares, changes to routings by communicating effectively daily fare updates and update vibe daily* Assist with GDS Relationship at operational level* Monitor competitor activity and pricing against our own across Airlines on a weekly basis* Specialist Fare Management, to include cruise fares, NDC , I.T fares, e-global, corporate fares and one ways ensure that they are loaded into all GDS systems to include Amadeus, GAL * Manage ADM & ACM process from start to finish * In conjunction with the training department conduct and help to co-ordinate airline training for reservations team* Manage relationships with our E sales customers to keep them updated with relevant new fares.* Analysing fares, airline information and identifying and proactively promote good deals to marketing, management and reservations.* Advise reservations and aftersales team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed.* Cover the OOH emergency line as part of a rota.
EXPERIENCE REQUIRED:* Solid experience of hands on managing an aviation team for a Tour Operator * Experience of ticketing and reissuing for multiple airlines * Solid experience of native GDS Amadeus and/or GDS Galileo* Current/Recent Experience in a Similar Role* Full Rights to Work in the UK
THE PACKAGE:This role is primarily office based in London, you are managing a small team who are office based and this a very collaborative role, flexibility to consider hybrid. Starting salary is up to £40k pa plus benefits to be discuss at interview.
