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Head of CRM / CRM Project Controller
Location: Battersea (Hybrid, 2-3 days in office)Contract: 11-month contractRate: Up to £500/day (Outside IR35)
About the RoleWe are seeking a highly strategic and commercially aware Head of CRM / CRM Project Controller to oversee multiple projects spanning CRM, loyalty, and analytics for our client. This is a key leadership role that involves driving project execution, providing strategic insights, and ensuring clear communication at the board level.
Key Responsibilities-
Develop and deliver the CRM and project plan for next year, ensuring alignment with business objectives.
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Oversee multiple projects across CRM, loyalty, and analytics, providing direction and keeping teams on track.
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Act as a strategic advisor, delivering commercial insights and ensuring effective stakeholder engagement.
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Provide progress updates and clear storytelling to senior stakeholders, including the CEO.
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Ensure alignment across global teams, working with colleagues in Asia, Europe, and the UK.
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Strong project management and consultancy experience with a background in CRM and loyalty.
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Exceptional stakeholder management skills, able to negotiate and align multiple teams globally.
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Strong commercial awareness and the ability to provide strategic insights.
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Adaptable, with experience working across multiple regions and functions.
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A compelling storyteller who can simplify complex projects for senior leadership.
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Confident in overseeing multiple initiatives, with the ability to prioritise and drive efficiency.
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Experience preparing senior leaders for board meetings and critical decision-making processes.
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No direct reports, but expected to provide mentorship and keep teams aligned.
