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Are you an experienced and enthusiastic Head of Housing? Do you have a track record of providing a consistent high-quality service to residents by delivering a high-level voids, lettings, and major adaptions services to deliver high value community outcomes? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Head of Voids, Lettings, and Major Adaptions to lead on the continuous improvement and development of tenancy improvement and sustainment, and environmental initiatives. As a specialist provider of resource to the Housing, Property & Associated Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference and develop your career as part of modern environment championing continual improvement.
The purpose of the role will be to provide strategic management for the delivery of void turnarounds and lettings. Your day-to day duties will include leading on void and letting data analysis and policy; contract management; ensuring that properties are let effectively, compliantly, and to a high standard; driving transformation change; maximising the number of properties brought back into effective use from the private sector; driving a high-performance and innovation culture; budget management; documentation amongst other duties.
Key Requirements
- A successful track record of experience working commercially as a Head of Housing, or in a strategic Housing Management capacity.
- A track record of the continuous improvement and development of tenancy improvement and sustainment, and environmental initiatives, as well as Void management.
- Extensive knowledge of applicable Housing legislation, including the landlord and tenant legislation included in the Housing Act, and Environment Protection Act, amongst other legal frameworks.
- Line management, staff motivations, and a track record of promoting innovation and a positive culture of continuous improvement.
- Housing Strategy & Policy Development, Planning and Service Delivery.
- Knowledge and application of health and safety compliance, including fire, gas, legionella, damp, mould and asbestos.
- Budget, Commission, Forecast & Contract Management experience.
- Experience of Service Improvement and improving resident satisfaction.
- Statutory & Regulatory performance improvement experience.
- Relevant Housing degree qualifications and/or certifications.
As an individual you will be a strong leader capable of challenging decision and team building. You will have excellent problem-solving skills and attention to detail, whilst also being a self-starter comfortable with taking responsibility for delivery. You will have excellent interpersonal skills, the ability to think on your feet and be ultimately goal orientated. The role will be hybrid based with home working and two days per week working in an office in London. If this role describes you, then please apply without delay for the opportunity to develop your career at a driven yet friendly organisation continually looking to provide a better service to customers. In return you will receive a competitive basic salary and fantastic benefits package that includes an unparalleled contributory pension scheme, extremely generous annual leave entitlement, healthcare, and much more. Apply swiftly to avoid disappointment.
Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
