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Location: North Surrey
Hours: 40 hours per week
Type: Permanent
Salary: 55,000-65,000 + package
Purpose of the Role
The Technical Service Manager will oversee a team of field engineers and service coordinators, ensuring the efficient and effective delivery of PPMs, repairs, and urgent works for clients.
Key Responsibilities
- Manage a team of field engineers and service coordinators, ensuring high performance and effective administration.
- Oversee the planning and scheduling of service calls and preventive maintenance visits.
- Ensure prompt and efficient responses to client service requests.
- Handle escalations, resolving complaints and issues professionally.
- Monitor service quality and client satisfaction levels.
- Provide technical support as required.
- Conduct site visits and audits as needed.
- Identify opportunities to enhance service profitability.
- Build and maintain strong client relationships.
Desired Skills and Experience
- Strong technical knowledge of HVAC systems and equipment.
- Proven experience in managing a team.
- Strong problem-solving and analytical abilities.
- Exceptional organisational & communication skills.
- Degree or equivalent experience in an industry-specific field.
- Engineer background in HVAC systems.
General Responsibilities
- Commit to personal development and attend relevant training.
- Adhere to company policies, procedures, and relevant legislation.
- Support the ongoing growth and development of the organization.
- Perform any additional duties relevant to the role.
Innotech Partners limited ((phone number removed)) acts as an Employment Agency and is a subsidiary of Talentia Group.
