Service Design and Improvement Officer

Job Title: Service Design and Improvement OfficerContract Type: TemporaryWorking Pattern: Full Time

Our client, a leading public sector organisation, is seeking a dedicated Service Design and Improvement Officer to spearhead transformative initiatives that align with strategic priorities and enhance service delivery, particular within public realm, leisure, waste and enforcement services.

Key Responsibilities:

• Lead the development and execution of service design projects, ensuring alignment with performance metrics and business intelligence.
• Identify, track, and analyse financial savings and investments for ongoing projects.
• Utilise specialist disciplines in service design, including business analysis and Lean techniques, to create effective service solutions.
• Document findings and create options for strategic improvements, while facilitating workshops to drive innovation across services.
• Build collaborative relationships with stakeholders to understand service needs and ensure user-centred design approaches.

Essential Skills:Proven experience in strategy, planning, and governance within a public sector context.Strong project management skills with the ability to produce high-quality documentation, including business cases and progress reports.Excellent communication skills, with a focus on engaging and collaborating with diverse teams.Ability to manage project risks and issues, ensuring timely resolution.

If you are ready to make a difference and have the skills to lead service design initiatives, we encourage you to apply. We look forward to your application!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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